COMMUNICATION:
We hear this all the time… “You actually answered your phone,” then “You actually showed up,” then “You actually sent an estimate,” then “You actually showed up to do the work.” We do try to answer the phone almost every time. To be honest, we really do prefer email (info@diamondlawncareservices.com). I would say communication and integrity are the two words that would describe Diamond Lawn Care Services.
FULLY INSURED AND LICENSED:
We are fully licensed in Beaufort and Jasper Counties as well as the Town of Bluffton and the Town of Hilton Head. We have liability insurance, workman’s comp, and pay taxes. Diamond pays and trains our employees well. We maintain our equipment with frequent services and sharpen our mower blades frequently. Our equipment runs on gas and oil which costs money. We have also had to purchase passes for all of our vehicles to get into specific communities like Sun City and Rose Hill.
NO CONTRACTS:
Diamond Lawn Care Services does not require contracts. We charge PER service and we do not charge you unless we COMPLETE a service. We have written a whole article regarding this. Let us know if you have any questions.
CLEAR PRESENTATION:
Diamond Lawn Care will give you a very comprehensive, detailed description of the work we are offering to do for the amount indicated on your estimate. Pictures are taken and drawn on and then uploaded to Google albums and shared with each client to go along with the detailed description on the estimate. This is a manual process and we sometimes forget. If you did not receive an invitation, please just ask. Pictures do speak 1,000 words.
TIMING:
This might actually be our weakness. We have two crews. We have a 2 man maintenance crew and a 2 man projects crew. Our maintenance crew services approximately 75 properties. We do not have many slots left. If you have a project, it is best to do these in the fall, winter, and early spring because, in the spring and summer, you may have to wait up to 6-8 weeks to get your project completed. In the fall and winter, the wait is only 2-3 weeks. Either way, make sure you secure your spot by clicking ACCEPT, even if you need to wait. If you are not ready to do the work until Spring… please DO NOT WAIT. Click ACCEPT, call, or email to let us know when you want to do the work. Projects are completed in the order they were approved. Also if it is planting or pruning, the fall and spring are the best times to do this work. If you need the work done by a certain date, please email us at info@diamondlawncareservices.com to check if we can get it done sooner (be prepared to pay a rush fee).
Diamond provides exceeding quality with abundant results. Their customer service is impeccable. They have current business features that make payment convenient and knowledge rich newsletters. This small business is as impactful as any large corporation. We are treated with care and urgency. We are not a number or just a client.
Working with Karen & Mike (owners) has truly been a pleasure. They are in constant communication with their clients and keep them informed on every step of a project. From the initial visit, to the estimation and confirmation of work, to the billing and continual communication, there is pretty much a clear picture of everything before the work even starts and throughout the project.
The crew is also fantastic. Very polite and personable guys who do an outstanding job and are willing to speak with the property owner and pass along information when necessary. Whenever they come to do a job and leave, it’s like they were never here… always conscientious to clean up work areas.
I was surprised and impressed when Karen would show up to inspect the work to ensure everything was being accomplished as she expects. Karen is very detail oriented and expects the crew to provide the same quality work that she would do herself. Bravo!!
I would HIGHLY recommend Diamond Lawn Care Services!!
PRICE:
To be honest, the number one reason that people do not accept an estimate is PRICE. When we estimate a first time service, we ask ourselves two questions: “How long will this take?” and “How much debris must we haul off?” Diamond charges per man-hour, depending on what we were asked to do. We will always give an estimate to complete the project correctly so, for example, if we prune a shrub in half, Diamond Lawn Care does not stop there. Dead branches are also removed and suckers are pruned (those branches that grow straight up without branching) further into the shrub. This will allow new growth not only in the outer area of the shrub but in the center as well. Not all landscapers know how to do this or take the time to do it. We charge by either pick-up load and/or trailer load to haul away your debris. When we leave your property, we are not finished as we still have to pay our employees to drive to Hardeeville and then pay to be able to dump it depending on the weight. Our minimum price to service a yard is $50/per service. We will mow, edge, weed whack, trim shrubs, blow and spray. It will take more time to weed whack around a fence. Fast-growing shrubs need to be trimmed more often. Each landscape bed has to be edged around so if you have several beds around your property the service will take more time. If you have a larger property, it takes more time to mow. In the fall and winter, we will only stop for a service if we can give you the value for the per-service price we quoted you. This is explained more on our BLOG.
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